Your agreement provides for your monthly cost to increase in line with the Retail Price Index (RPI) figure published by the Office for National Statistics in March each year – as set out in your agreement with us.

Your agreement provides for your monthly cost to go up by 9.3%. This reflects the UK Consumer Price Index (CPI) at 5.4% (as published in January 2022), plus an additional 3.9% to cover the increasing costs of operating our network – as set out in your agreement with us.

How much more will I pay based on the CPI price rise?

Here are some of our current plan costs to give an idea of how much extra you’ll pay.

Pace Telecom’s terms of business is payment within 7 days from Invoice unless prior agreement is made.

Any customers who do not pay within these payment terms may have their services suspended.

If your services are suspended for non payment there will be a one-off charge of £25.00 per service that needs to be paid prior to reconnection.

To avoid this we encourage all customers to pay via Direct Debit.  If you do not pay via Direct Debit you can set this up by downloading the Mandate and emailing it to service@pacetelecom.co.uk

As of December 1st 2021 Pace Telecom will be increasing the charge for customers not paying by Direct Debit to £25.00 per month.

In line with our terms and conditions we encourage all customers to pay via Direct Debit.

Any customers who cancel a Direct Debit will also incur a one-off administration cost of £50.00

You can download our Direct Debit Mandate here and email it to service@pacetelecom.co.uk Direct_Debit_Mandate.pdf (276 downloads)

Each year, your Pay Monthly airtime tariff will be adjusted according to the Retail Price Index (RPI) rate of inflation. This rate is announced in February and your bill will be adjusted by this amount on the 1st April 2021.

RPI is a widely recognized measure of the general level of inflation and several industries use it as a guide on whether to adjust prices, as well as by how much. If you’re o Pace Telecom Mobile user, RPI can impact your Pay Monthly tariff, including your Airtime Plan (but not the Device Plan), your sim only tariff, standard tariff and mobile broadband tariff.

This year’s RPI was published in February 2021 and we will increase your plan by RPI of 1.2% + 2.8% on the 1st April 2021.

If you joined or upgraded before 15 February 2021, you would’ve received a mailing from us telling you about the adjustment and how it impacts your contract. If you joined or upgraded after this date, we’d have told you about it before you’d signed up.

4th January 2021 – As of the 1st February, Care Level 4 which is an Openreach product on certain lines is to increase by £1.00 per month per line you have this service activated on.  This increase is due to the wholesale cost increase from Openreach.

Each year, your Pay Monthly airtime tariff will be adjusted according to the Retail Price Index (RPI) rate of inflation. This rate is announced in February and your bill will be adjusted by this amount on the 1st April 2020.

RPI is a widely recognized measure of the general level of inflation and several industries use it as a guide on whether to adjust prices, as well as by how much. If you’re o Pace Telecom Mobile user, RPI can impact your Pay Monthly tariff, including your Airtime Plan (but not the Device Plan), your sim only tariff, standard tariff and mobile broadband tariff.

This year’s RPI was published on 13 February 2020 and we will increase your plan by 2.5% on the 1st May 2020.

If you joined or upgraded before 15 February 2020, you would’ve received a mailing from us telling you about the adjustment and how it impacts your contract. If you joined or upgraded after this date, we’d have told you about it before you’d signed up.

There has been a network increase in the access charge for dialling certain premium rate numbers beginning 084, 087, 09 and 118 services.  This increase is from 4.5p to 8.5p per call and is effective from the 1st January 2020.  If you have any queries or questions then please contact your account manager on 01978 858585.

Due to the increase in wholesale costs in line rentals we have had to increase some of these products.  Our standard analogue line rental will be increasing to £18.95 and standard ISDN  digital lines will be increasing to £20.95.  This increase will be phased in from the 1st of December and details have today been sent in the post to those customers affected.  If you have any queries or questions or would like to talk about alternative newer technologies to reduce costs then call our account management team on 01978 858585.

Due to the increased work involved around Bank Holiday messages we have today announced that this will be a chargeable item.  Any customers wanting a message recording and their system set up to play this message it will be charged at £50 + VAT.  We have today written to all our customers notifying them of this charge and any queries or questions in relation to this then please call your account manager on 01978 858585.

Due to increases in wholesale costs there will be an increase to Pace Cloud Standard User Licesnses.  We have tried to keep this to a minimum and limited this increase.  From the 20th April 2019 the minimum cost of a Pace Cloud Standard User License will increase to a minimum of £7.95 + VAT per month.  If you have concerns how this may effect you then please contact your account manager on 01978 858585.  A letter has today been sent to those customers affected.

Pace Telecom are always striving to provide a cost effective solution to it’s Pace Cloud customers, but increases in wholesales costs mean that some customers will see increrases to their prices.  The effected services are Call Groups and IVR (Auto Attendant) and will be increasing to a minimum of £5 per service item that you have.  This will be a phased roll out over the next quarter and a letter detailing affected customers has been sent to them today and when the increase will be applied.  If you would like to discuss this then please contact your account manager on 01978 858585.

Each year, your Pay Monthly airtime tariff will be adjusted according to the Retail Price Index (RPI) rate of inflation. This rate is announced in February and your bill will be adjusted by this amount on the 1st April 2019.

RPI is a widely recognized measure of the general level of inflation and several industries use it as a guide on whether to adjust prices, as well as by how much. If you’re o Pace Telecom Mobile user, RPI can impact your Pay Monthly tariff, including your Airtime Plan (but not the Device Plan), your sim only tariff, standard tariff and mobile broadband tariff.

This year’s RPI was published on 13 February 2019 and we will increase your plan by 2.7% on the 1st May 2019..

If you joined or upgraded before 15 February 2019, you would’ve received a mailing from us telling you about the adjustment and how it impacts your contract. If you joined or upgraded after this date, we’d have told you about it before you’d signed up.

1/8/18 – Pace Telecom are always looking ways to ensure our customers are on the very best tariffs available.  We have completed a detailed analysis on all PSTN and ISDN customers and may have applied an inclusive call bundle to your account for Local, National landlines and UK Mobiles (if required)

This will ensure that your bills are fixed costs as much as possible and avoids bill shock (excludes premium rate and International destinations.)

This is an optional increase and as per the email that was sent you can opt out of this change and remain on a flat pence per minute rate.  Customers have 30 days to opt out of this from the date of notification

Due to increases in wholesale costs there will be an increase in some costs.  We have tried to keep this to a minimum and limited it in two areas.

1/7/18 – Connection charges – There has been an increase in connection charges for calls made over analogue and ISDN lines.  This additional charge will apply from the August 2018 invoice. The connection charge has increased by 1p per call.

7/8/18 – Pace Cloud Customers Only – From the 20th August Local and National Call Bundles will be increased by £10 per month but all Local and National Call Bundles will now be unlimited minutes.  This is an optional increase and as per the email that was sent you can opt out of this change and remain on the current bundle at the same price.  Customers have 30 days to opt out of this from the date of notification.

Customers who do not pay by direct debit will incur a processing fee of £2.50 per month.

Please contact our Finance Team if you would like to pay by direct debit instead.

Customers who have exceeded their minutes as part of a call bundle, any overages will be at standard Pace Telecom rates. For a copy of our standard rates please contact the account management team.

Customers who want paper bills will be charged a processing fee of £1.99 per month.

From the 1st of March 2017 BT are increasing their line rental prices to business customers by an average of 6%. In line with these changes Pace Telecom will also be increasing some of our prices but we’ve kept them as low as possible and some customers will see no price rise at all.

We are proud to offer contracted customers a minimum 15% saving on BT and all of our customers are protected by our Never Beaten on Price Guarantee. On top of the great savings we offer compared to BT, we are able to offer Voice, Connectivity, Digital and Cloud services, adding value to your business at every level.

Pace Telecom’s Price Increases

Line Rental

Pace Telecom’s Line Rental prices will increase as of the 1st November 2016. Despite this, Pace Telecom’s line rental prices are still 30% cheaper than BT standard rates, and are lower than a number of other rival companies.

As you can see from the below table, Pace Telecom’s line rental price increases have not affected it’s competitive pricing within the telephony market.

If you would like to discuss our SIP offering and freezing your existing rates, please call your Account Manager on 0800 195 5115.

Call Rate

As of 1^st November 2016, Pace Telecom’s call rate from landlines, SIP and Pace Cloud to international numbers are increasing by 15%.

Additionally, calls from landlines are increasing by 0.1 ppm. However, this increase does not affect lines on Pace Telecom’s Cloud or SIP offerings.

These rates will appear from your October 2016 invoice.

Cancelled Direct Debit

From 1^st November 2016, the cost for cancelled direct debits is £9.95 a month.

This charge is applicable for customers that originally signed up on direct debit and have now cancelled this.

Despite rival companies increasing their prices over the last few years, Pace Telecom have endeavoured to keep their prices the same, and have done so successfully. Unfortunately, Pace Telecom’s customers will now see an increase in prices. This is the first time in over ten years that Pace Telecom have increased the prices of ISDN2 & ISDN30, and the first time in three years that Pace Telecom have increased the price for Analogue Lines. In comparison with other telephony companies such as BT, whose prices have increased three times since 2014, this price increase has not been done lightly and Pace Telecom view this as an unfortunate, but necessary step forward.

2016 has seen price increases from BT twice already this year. Earlier this year BT announced price increases from 3rd July 2016 and then announced price increases to be implemented by 1^st October. This will be BT’s third price increase in the last three years.

During 2014 BT announced its intention to increase their prices of line rental. By the end of that year, BT’s prices had increased by up to 6.5%.

This price increase took effect on 5th January 2013 and included standard line rental, call plans, standard broadband and calls to other landlines.

Read more

BT announced the increase of landline charges and call costs from 3^rd December 2011. This was the third price increase in 14 months.

Read more