Protect your business communications, from only 8p per day

If you would like to set up email billing, log into your account and raise a ticket, detailing the email address you would like your bills to be sent to or call 0800 195 5115.

Line Rental, Broadband Charges, Maintenance Charges, etc are examples of recurring Charges, which would be billed on a regular basis (monthly, quarterly or annually).

BT Openreach charges Pace Telecom, for charges incurred for a missed BT Openreach Engineer callout. This value is set by BT, and we pass this charge on to you. If you wish to query these costs, please raise on internal ticket in your account or contact customer services on 0800 195 5115 and we will contact BT Openreach on your behalf.

Invoices will be issued on or around the 20th of each month.

Please send cheques to our Head Office:

Pace Telecom Ltd,
Unit 2 Zenith House,
Gresford Industrial Park,
Wrexham
LL12 8LX

Direct debits will be taken from your bank account on or around the last working day of each month.

Account Name: Pace Telecom Ltd

Sortcode: 40-20-80

Account Number: 40002496

We recommend you do some quick checks.  Are you dialling the right number? Could your line have been restricted due to a billing issue? Alternatively try dialling 1280 before your number, as this will direct the call over an alternative network.  If this doesn’t resolve your issue there may be a problem with the network. Please report this fault online or contact us 0800 195 5115.

There could be numerous reasons for the lack of dial tone. We suggest performing some quick checks yourself, which may resolve the issue.

• Cordless handsets – Is it full charged?
• Handsets – Are all phone connected to the phone line? Are cables plugged in securely? If only one handset is affected, it is likely to be a handset fault rather than phone line fault. Try a different handset in the socket. If this works, there is a problem with the handset.
• Wiring – there could be an issue with the wiring to extensions in your property. Unplug any extensions and test the line from the master socket (usually located where the line enters the building). If it works from the master socket, there is a problem with your internal wiring. Please contact us on 0800 195 5115 or raise an internal ticket on your account.

This might not signal a fault with the phone line. There are some quick checks we suggest you try first.

• Cordless handset – Is it fully charged?
• Broadband line – If the noise you are hearing sounds like a hiss, check that a micro-filter is attached to all connected lines. Absence of a micro-filter can result in interference and noise on the line. If you would like to order one, please contact us on 0800 195 5115 or alternatively you can raise an internal ticket for us to deal with on your account.
• Are all handsets affected – If the noise only occurs on one phone, it is likely that there is a fault on the handset. Unplug this handset and try another handset in the socket. If this works, your original handset may be faulty.

If you are still experiencing this issue, you can log a fault online through your account, raise a ticket for us to deal with or alternatively call us on 0800 195 5115.

 CLI stands for Caller Line Identity. This is essentially the telephone number assigned to a line.

Pace Telecom require 90 days written notice prior to contract renewal. This can be sent via email to service@pacetelecom.co.uk or by post:

Pace Telecom Ltd,

Unit 2 Zenith House,

Gresford Industrial Park,

Wrexham

LL12 8LX

Please note that Pace Telecom cannot accept responsibility if your cancellation request is not received via Standard Mail, unless this has been sent via recorded delivery and proof of delivery can be provided to Pace Telecom. Please also ensure that you specify if you wish for your service to be transferred (to another provider) or cancelled (if no longer required and needs to be completely ceased). If you are cancelling the service, please specify when you would like the service to be ceased: immediately, at the end of the 90 days or specify a date that you require.

Whilst the handset is still switched on, take the battery out for a few seconds then replace and switch back on.

If you have a Pace Telecom mobile account, contact us on 0800 195 5115 or via on online ticket. We will contact the network provider and provide with with a PUK code to unlock your phone.

If you contact us online or on 0800 195 5115 we can advise the best voice and data tariffs for your location.

You may have received notice of an increase in cost on some of our mobile services. An increase of 3.2% will be applied to your O2 line rental from March 1st 2013. This is a direct cost being passed on from the mobile network. As we do make it a priority to inform all customers of scheduled price increases, sometimes communications can be missed or contact addresses change resulting in these messages not reaching 100% of our customers. If you need to query these charges then please raise an internal ticket on your account or alternatively contact our customer service team on 0800 195 5115.

Contact us as soon as possible so we can report it to the network provider to suspend the SIM card to avoid calls being made. If you have insurance, contact your Insurance Company regarding a replacement. If you wish to purchase a new handset, please visit our online shop or alternatively call us 0800 195 5115.

Check whether the  SIM has been inserted correctly. If this is in correctly and you are getting this message, the SIM card may not have been activated. Please call us by raising an online ticket via your account or alternatively call us on 0800 195 5115 and we will activate the SIM.

You can check the coverage in your area by going to ukmobilecoverage.co.uk

 10p excluding VAT.

On your phone press: Menu, then Options, then Status. Alternatively, press ALT-SHIFT-H together.

The E stands for EDGE technology (Enhanced Data GSM Environment), which is an improved version of 2G technology. This is not quite as good as 3G and could signal you’re in an area with a weaker than normal signal.

Approx. 500 emails, plus 30 hours of internet browsing, plus downloading of 50 documents.

Unfortunately not,  a trained engineer would make this amend. Please raise an internal ticket through your online account or call us on 0800 195 5115.